Terms and Conditions for the Use of UTMSERVICES.com

Modified on Wed, 15 Feb, 2023 at 4:01 PM

Last Update: 17th of August 2016

Refunds & Cancellation Policy

Air Tickets:

Air tickets are not refundable once issued.
Amendment requests will be handled per case basis, amendments depend on flight availability.
Amendment charges will apply as per airline conditions, UTM fees will be added on case by case basis.

Hotel Bookings:

Bookings can be cancelled/ refunded only as per policy from suppliers, hotels and online systems.
Cancellation policies are given to customers per case basis.
Cancellation/Amendment charges will apply as per hotel conditions, UTM fees will be added on case by case basis.
No shows are non-refundable.

Visas:

Official visa fees and UTM service fees are not the price of a visa, they are they procesing fees. A visa is on official approval of entrance to a county and does not have a commercial value.
Official visa fees and UTM service fees are non refundable once a visa is processed, regardless the outcome of the process and regardless if it concludes or not.

Delivery Information

All air ticket, hotel bookings and other tourist services will be delivered via e-ticket, which is sent to the customer's email address.

Products and Pricing

Products:

Airline tickets, Hotel Bookings, Visas, Private Jet Charters, MICE, Cruises, Transfers, Tours.
Price:

Prices will depend on customer request, dates, type of service, destination, season... Call for quote...

Credit Card Payments

Click here to view our payment policy

Contact Information

UAE Customer Service: +971-4-420-7800
or on Whatsapp

Dubai, UAE.